About zpizza
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
Based on these reviews, I’m not the only one… I’ve given Zpizza @ Ocean Ranch multiple chances, thinking each time that maybe it would be better. Unfortunately, it never is. The experience is consistently bad, and the food is honestly hard to eat. The pizza is dry, flavorless, and downright nasty. I keep hoping for improvement, but nothing ever changes. The front counter service only adds to the problem. The man at the register, who appears to be the manager, is consistently rude, dismissive, and demeaning. He has no people skills and should not be customer facing. I’ve encountered him on multiple visits, and he treats customers the same way every time. It seems like he hates his job. It sets an unpleasant tone before you even receive your food. To make matters worse, they do not offer fountain drinks, and their drink options overall leave a lot to be desired. What makes this especially disappointing is knowing how good Zpizza is supposed to be. Zpizza in the Crystal Cove Shopping Center is a completely different experience. The pizza there is made with fresh, organic, non-GMO ingredients and dough, and it truly shows in the taste. The crust is flavorful, light, and delicious, not dry or cardboard-like. Last time I was in there, I asked why the pizza is so different. They said that location is owned by the original franchise owner, and the quality, ingredients, and standards are different and consistently excellent. At this point, I can’t justify giving the Laguna Niguel location another chance. Between the consistently rude front counter experience, the limited drink options, and the clear difference in food quality and ingredients, I would strongly recommend skipping this location entirely.
Ever been too angry for a refund? My grandma loved Zpizza. My mom, I and two littles went to this location thinking that since grandma liked it, it would be good. We were disappointed. Ordering was a hassle. We ordered pizza slices, garlic bread, and pasta with the sauce on the side (because kids). Pizza slices were reheated and came out after 5 minutes and we were told that they'd bring the rest out. 20 minutes after ordering, we got our garlic bread because my mom went to check where our food was and tbe bread was just sitting on the counter getting cold. The staff seemed more interesting in being on their phones, talking to their friends who came in, or goofing off. Again, we were told that they'd bring our food to us. 10 minutes after that, we got our pasta. Two orders and over half was burnt or under cooked. Kids couldn't eat it. I couldn't eat it. I was offered a refund but at that point, I was done. With two hungry children to still feed because they couldn't eat the food, I wasn't going to wait around and deal with that. Save yourself the money and get a frozen pizza from the grocery store.
Grabbed a couple pepperoni slices — big disappointment. The cheese was tough, the crust was dry, and when I tried to say something, the cashier argued and acted like I was making it up. He only refunded one slice because I “took a few bites.” Super rude. Skip this place — plenty of better pizza spots around.
I do understand they probably only had about an hr or so before they closed but still… no one at the counter, waited a few minutes. Man came in, greeted me but seemed like he was in a hurry to get me out of there… I was the only one there. As soon as he served me he left again. He returned later with his wife I’m assuming. The pizza was old and stale. The bread Had a funky old cheese taste. Not a place I would recommend or revisit
Always great pizza. The owner Russel is a nice guy and always takes care of us. After eating ZPizza it's really hard to eat anywhere else. Gluten free, vegan and wheat options as well. You get what you pay for folks! Also, try the Golden spoon next door too!