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The front office staff ( not all, the young intern at the front desk) lacks professionalism and proper client service skills, which creates a poor first impression. Despite the doctors and technicians being knowledgeable and attentive, my overall experience was disappointing due to the administrative handling. My dad waited for about 1 hour and 30 minutes for a basic cleaning appointment, only to be told at the end, “All set for today, you can leave,” without receiving the service he had scheduled. I believe others with the right skills, knowledge, and attitude would truly appreciate the opportunity to work here and treat clients with more respect and friendliness. Recommendation: The practice should focus on improving front desk training and customer service to ensure patients are treated respectfully and appointments are managed efficiently.
I'm very satisfied with the level of care that the whole staff provides. The wait time is minimal. The entire staff is friendly. The area is kept in pristine condition. My question and concerns are taken seriously and answered accordingly. To sum it up - they have it together. The one and only downside, as with anything medical... is the cost for cosmetic dental work.
I love Tustin Dental. Super clean and very friendly service. My dental hygienist Caitlin was absolutely amazing her attention to detail and work on my deep clean was not painful and was suprisly enjoyable. I highly recommend this office.
Dr. Chong is the best dentist in the world!!! She is friendly, caring, and most importantly, a true professional. My two daughters and I have been going to her for years because she is the best at what she does. She provides honest and helpful consultation at each appointment and truly understands her patients’ needs. I really disliked going to the dentist until I met her. That’s the honest truth. Dr. Chong makes you feel at comfortable and that makes it so much easier. Trust me when I say she is an awesome dentist!
Switched from my last dentist where I had a bad experience at to this one that was recommended to me. Had the best experience here at Tustin Dental Office with all great staff that were very helpful and professional. This will definitely be my new go-to dental office even with a longer drive from where I stay at.