About The Ranch Sports Grill
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
My wife and I have gone to Ranch Sports Grill for date night on Friday nights numerous times. However, a few weeks ago, things went differently than usual. When I asked for the check at the end of our meal the server pulled out the credit card reading device (it had a screen) and asked for my card. Instinctually I just handed him my card, assuming he was just placing it in the unit and allowing me to review the bill and complete the transaction. Instead he handed me the device already advanced to the tip screen. However, thankfully I noticed at the top of the screen it listed an amount higher than expected for our bill. $46.52 for a hamburger and a nachos appetizer. I mentioned to him that I didn’t think the amount was right, and he sheepishly explained that there’s a forced gratuity of 18% automatically applied to all bills that night. It seemed apparent he was a little embarrassed that I noticed, especially since he brought me straight to the tip screen, obviously hoping that I would double tip him. I explained that I would be happy to leave a gratuity, but that I did not agree with a gratuity being forced upon me, especially when no notice had been given. He said he would have to go get his supervisor. When the supervisor arrived I explained that we had been there several times before on Friday evenings, and that there had never been a forced gratuity before. He explained that sometimes they do it, and sometimes they don’t. I explained to him that there was no notice given. He said it was posted at the entrance. I explained to him that we saw no such notice. He left, and walked over to the entrance to look around. When he came back he confirmed that there wasn’t a sign at the entrance, but that there were signs taped up behind the bar. I explained that (obviously) we were not at the bar, and that we were in the dining area. He said that it still counted, that the bill was what it was, and that since they already scanned my card that the bill, along with the forced gratuity, was already paid for anyway. I never agreed to this, nor did I sign for anything. I explained that this was inappropriate, and that I would escalate the issue. I called the next day to speak with a manager, but I was told she wouldn’t be available until after the weekend. Then I called on Monday, and was told she might be in later in the day. I called again, and apparently she still wasn’t in. I tried the next day, left my contact information, asking for a call back whenever she got it. I never received a call. I called several more times throughout the week, and was never able to reach anyone I could discuss the matter with. Ultimately I had to file a report with Visa to resolve the issue that way. It’s unfortunate, as we really wanted to support a business in our community. We sincerely want Sports Ranch Grill to succeed, but treating your customers like this isn’t how to do it. The poor service, and shady forced gratuity practice (which I’ve now seen other reviews discussing), has left a bad taste in our mouths. I don’t think we’ll be returning.
The food here is absolutely delicious--I recommend the club sandwich, which is a wonderful variety of textures and tastes, and is probably as big as your head! I've not had the pizza, but I've heard from friends it's also very good. Great environment for watching any sporting events (lots of TVs, and large ones at that), and of course the live music is great as well.
This is NOT a SPORTS BAR! Yes, they have TVs.. They have No Knowledge of College football season beginning and nor do they care. We had a large football party of 18 that arrived and they sat us for awhile and then proceeded to tell us we had to MOVE! They were going to have a band play on a major football night. Completely understand having a band on nights there is no sports. We could tell from the moment we walked in that this place did not have good management. Do Not recommend this place for any sport enjoyment.
Very strange experience; was hit on my a regular even though I was there with my husband. We had to leave the bar because it did not feel safe and the staff did not do anything about it. Be careful single ladies!
Every Tuesday, the Ranch Grill has the single greatest taco available in the south Orange County area. Some people have said that it is the greatest taco known to man. I am not one to engage in hyperbole; but some weeks, I know they are right. I have eaten this taco nearly every Tuesday for two years straight - maybe longer. I go every single Tuesday. It is an incredible mix of carne asada, bacon, grilled peppers and cheese. Order it. Order many of them. They are exceptionally delicious and amazingly filling. The staff are fun, wonderful and truly amazing people. No place is better. No taco is better. Thank you Ranch Grill - for everything.