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I recently purchased a 2024 BMW i4 from Sterling BMW in Newport Beach, where I received outstanding service from Vogar, Zels, Alex, and Darlene. Vogar expertly guided me through the initial stages, answering all my queries with ease. Zels, the Sales Manager, provided crucial insights ensuring my decision was well-informed. Alex, the Finance Manager, handled the financial details with utmost transparency, simplifying a typically complex process. Darlene, the Tech Specialist, skillfully demonstrated the innovative features of the BMW, making sure I was comfortable and confident with the technology. The team at Sterling BMW, through their professionalism and genuine care, made my purchase experience exceptional. I’m thrilled with my new i4 and grateful for the excellent service provided by this dedicated team.
We just purchased a used 528i from Sterling. The car was low miles, in excellent condition and well maintained. Great service from Sterling - ask for Mike Walters in the Sales Dept. He listened when I explained what I was looking for and sent me text when the right car hit the lot. This is the third BMW we have bought there, and I hope this one (fingers crossed) runs as great as our last ones (2007 and 2016)!
I lost a key fob to a new vehicle that I purchased at Crevier Bmw about a month ago. The parts department quoted me 511.00 for the key fob and the service department quoted another 250.00 for a total of $761.00. I asked them if that was the best they could do and both departments said yes, even though I purchased this 2024 X4 M40 just weeks prior. I couldn’t believe what I was hearing lol. Not even a little bit of a break on the price! Unbelievable! My next call was to STERLING BMW which was the next closest dealership. I spoke to Gerry P in the parts department and what a difference in attitude and price! Gerry quoted a price of $390.00 😀 and explained there’s no need for the service department to get involved because it comes programmed, it only needs to be paired to your vehicle. Key fob comes in, Adan in concierge pairs up the fob to the vehicle in 5 minutes. Thank you 🙏 Gerry P and Adan for the great customer service! You guys were awesome! If I need any service done Sterling Bmw will definitely be the one. I live in Tustin, 4 miles from Crevier smh lol.
I recently purchased a BMW X6 M60i from Sterling BMW, and I couldn't be more satisfied with my experience. From the moment I stepped into the dealership, I was greeted by Philip and Darlene, who both provided outstanding service. Their hospitality, patience, and genuine warmth truly made the entire process a delight. Philip and Darlene went above and beyond to ensure that I felt comfortable and informed throughout the purchasing journey. Their thorough explanations and willingness to address all of my questions and concerns demonstrated their dedication to customer satisfaction. Not only were they knowledgeable about the vehicle, but they also took the time to understand my specific needs and preferences, guiding me towards the perfect choice. What truly stood out to me was Philip and Darlene's honesty and transparency. They provided me with all the information I needed to make an informed decision, never pressuring me into anything I wasn't completely comfortable with. Their professionalism and integrity are commendable, and it's evident that they genuinely care about their customers. Thanks to Philip, Darlene, and the entire team at Sterling BMW, purchasing my BMW X6 M60i was a smooth and enjoyable experience. I left Sterling BMW feeling confident in my decision and excited about my new vehicle. I would highly recommend Sterling BMW to anyone in search of a quality car-buying experience, and I'll definitely be returning for any future automotive needs. Thank you, Philip and Darlene, for exceeding my expectations and providing outstanding service. You've earned a loyal customer!
I had an unfortunate experience dealing with Aron at the dealership. The interactions led me to question the transparency and honesty of the service provided. If these practices are endorsed by management, it's even more concerning. Overall, my experience did not meet the expectations I had, leading me to seek services from another BMW dealership further away, despite this one being conveniently located just a mile from my home. I had hoped for a better partnership with my local dealership.