About Saddleback Plumbing Heating & Air
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
I highly recommend Saddleback Plumbing, Heating & Air. They installed a new furnace and A/C for me in December 2024. The installers were amazing. They showed up on time, were professional, respectful of my home and friendly. The office staff were extremely helpful in setting everything up that would be required for the installation. In the past, I have used them for plumbing needs. If you're looking for a good plumbing, heating and air company, turn to Saddleback.
My water heater went out Christmas Eve. The technician did come out promptly. He told me my tankless heater was from 2011 (my house wasn’t built until years after that). He said he still tried to call the manufacturer just in case it was under warranty, but they didn’t answer, likely because it was Christmas Eve. He then quoted me 6k. I called around and another water heater repair company told me to call the manufacturer and check the warranty and even gave me the phone number. I called. They answered on Christmas Eve (even though the Saddleback technician told me they were closed). Within minutes they told me I was under warranty until 2026 (my water heater was years newer than 2011, as expected). They immediately authorized a replacement for free. The entire job was 1k. Saddleback may be good and fair for regular plumbing needs, I haven’t used them for that. 🤷♀️ but for a water heater, it appeared that they tried to prey on a female over the holidays for significant profit, and you may want to check with a water heater specific repair company.
Saddleback Plumbing has exceptional service and excellent value! They have replaced the faucets in my kitchen and master bathroom and provided professional advice on additional services they will be doing. They are prompt, knowledgeable, respectful and advise clients on the available options for any job and how to keep the cost reasonable. I will only use them.
I recently requested service from Saddleback Plumbing for the second time and they once again provided great service. This time the issue was with the drains and sink. I had purchased a new sink to install because I thought it may need replacing. As it turned out the tech ran a snake to clean the drain, removed and reinstalled the sink drain and modified the alignment of the remaining pipes for proper drainage. I was able to return the new sink and saved another $140.00 bucks. There have been no problems since the work has been done.
Used Saddleback Plumbing twice so far. Always pleased with their promptness, explanation of the situation, and overall professionalism.