Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
Called in my order for a pepperoni pizza, when I went to pick it up 30 mins later and asked about my order, it seemed that the lady (I think owner) did not write it down or that she wrote down a pepperoni and mushroom pizza that was already in the oven (seemed like it was for someone else’s order so was confusing). They then prepared and cooked the pizza but came out like this. The crust didn’t even taste like RT’s normal crust (see pic) which was odd. Ended up sitting at the restaurant waiting for my pizza for an additional 20-25 mins as they cooked it. The whole process was not what i typically xp. at RT locations and looks like from other comments that this is a recurring issue with the owner.
I love Round Table Pizza but unfortunately my local franchise is terrible. Ordered an Italian garlic with mushrooms on half and received a cheese pizza with half mushrooms. Called it in and the first person who answered the phone was nice, he transfered me to the manager who grabbed the phone, stated they would remake it and rudely hung up. Delivery guy showed back up with....the same wrong pizza. When I called back the person who picked up apologized but said I would have to call back later. I asked to speak with the manager but was told she refused to come to the phone and there was nothing he could do. Not my first disappointment with this location but at this point I will never come back. The owner/manager should not work with the public.
I ordered a pizza online for delivery around 5pm for drop off at 8:30pm. By 8:45pm no pizza had been delivered. I started calling the location and had to call maybe 15 plus times to get someone to answer the phone. After someone picked up the phone finally they said oh there was some issue and had to turn the oven back on to make the pizza. So they clearly weren’t answering the phone because they were getting ready to close. My boyfriend went and picked up the pizza and shortly after the owner called me and apologized and let me know she will give me a credit for a free large pizza. I called today to get my free pizza and Susan answered the phone. She was incredibly rude, let me know there was no credit under my phone number. I will absolutely be taking my business elsewhere, this location clearly doesn’t not take pride in there customer service.
I was HUNG UP ON when about to make payment. This experience was really crazy. The woman helping us asked for our card number and we weren’t even done ordering. Then she asked for it again and we asked what the total is- she said $60, then she said “honey I can’t help you”- and she HUNG UP on us suddenly when we were about to give our card number to pay for our delivery/order! My family and I just looked at each other with our jaws dropped — we couldn’t believe it. I called back and asked to speak to a manager- she said she was the manager- I asked why she hung up when we were about to pay you $60 for the order- she said verbatim “it was $60.60 and I hung up because I had 10 other customers in front of me”. I cannot make this up- do not order here. That makes no sense at all. We called another location and ordered delivery at another Round Table in Dana Point.
Been here probably 20 times. Always a consistent pizza, the owner lady is very nice. She is never cheap on sauce or toppings. No reason to go anywhere else. More craft brews on tap from docent or something would be nice. Craft blonde ale or lager would be great.