Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
The RKM team was impressive from start to finish. The initial tech who came to check our system - which we knew was on its last legs - was polite and professional. Travis came next to discuss options for a new unit and he was friendly, not pushy, super responsive, and very knowledgeable. The installation team spent two days with us in the cold and rain and never complained. They took care not to let our cats out, they complimented our dogs, they wore protective booties inside the house, they explained everything thoroughly and checked in when appropriate. I’ve had new systems installed at other home and have to say this was the smoothest and most professional team I’ve seen.
Thank you Jay for the wonderful service you provided!! You are very professional, knowledgeable, friendly and you smelled good !! lol!! You represented your company very well. I appreciated your clean appearance and attire ! Thank you for repairing our AC unit units and doing a thorough and great job! As we recently purchased this house, you pointed out to us that , the units hadn’t been cleaned or maintained in years! However you took care of everything we needed to get them functioning properly. Thank you for also recommending us with some new AC thermostats that are more cost efficient, energy, saving and can be activated from our phones. We will be forever grateful that we found a company and AC guy we can trust!! Thanks Jay you are the best!!
Service Technicians Jay and Edgar came out and diagnosed my heater that stopped working. Figured out I had a bad relay and needed to replace the circuit board. On top of fixing the issue, they also gave me suggestions for taking care of my unit as well as a couple of other things and didn’t pressure me into upgrading or replacing other things.
I am truly amazed by Jays exceptional work ethic and professionalism. The dedication and attention to detail he demonstrated throughout the entire process were truly remarkable. Jay not only handled the job with great expertise but also went above and beyond to ensure everything was done to the highest standard.
Today Jay visited my home to do some work on our heating system. Can I just say that it was a pleasure doing business with this company. Jay was professional and very nice. He was thorough and very communicative. I know that I can count on them and will be recommending RKM to my friends and family