About Personal Plumbing, Heating & Cooling – Orange County
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
Disappointed with the post-installation service. After spending $12K on a new HVAC system, I’ve had multiple service visits due to excessive noise, only to be told, ‘that’s just how it is’ due to California regulations. This was never disclosed upfront, and once the sale was made, follow-up and concern for my experience disappeared—I had to push just to get a technician out. This is a huge expense for any home, and I urge others to proceed with extreme caution when working with this company. Ask as many questions as possible, don’t commit to their sales timelines, and definitely inquire about how CA regulations impact your unit. Ours sounds like a car rolling down the highway with a bad bearing and a dragging belt. Once the install is done, they leave you in the dust. I am so bummed.
Jason and his team were amazing! They helped us through a whole-house repipe and even guided us on getting a rebate for our new tankless water heater. Fast, clean, and thorough—highly recommend!
Had a slab leak and was dreading the whole process, but Jose made everything smooth. He explained each step, walked me through my options, and got the job done efficiently. Honest, knowledgeable, and genuinely helpful.
I had a slab leak in March of 2023 and Personal Plumbing went and diagnosed the issue as hot water leak in slab and also damage to the sewer line and they wanted to charge me over $4000 for sleeving 10 feet of sewer line and over $15K for re-piping the water line. Luckily, I decided to hold off and get more quotes from other companies. I gave the job of re-piping to another company for about $8K which was almost half the price of Personal Plumbing. I waited over 1 year to write this review since there was no issues with my sewer line. So stay away from this company. Their front line communication seems to be good and helpful from customer point of view but they will try to sell you unnecessary repair, so be careful with this company.
Great experience! The team installed my new water heater efficiently and explained everything clearly. Very satisfied and helpful staff!!