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I’m so upset; I ordered a cheese pizza with light sauce my husband just got home with it and there is 0 sauce on it. The store refuses to answer the phone and keeps declining my call. I don’t understand how light = no sauce. I order from other Papa John’s and I’ve NEVER had this problem.
Ordered from this place with no issues multiple times. When you have an issue they will not pick up the phone and customer service is non existent. I will never order from them again.
This story is now garbage... Food has gotten progressively worse and worse over the last year. Found out from drivers they don't get paid well, terrible hours, POOR MANAGEMENT and now I just had door dash deliver my pizza.... and of course, couldn't get change. Door dash doesn't carry change. I order from here for myself and my company 2-3 times a week... NOT ANYMORE. Cheating the systems and cheating customers. For Shame. ***UPDATE*** Took me 2 minutes to find the review section and write this... then get informed. Pizza AND wings are cold. Aren't the sauced wings suppose to come with sauce? So now I have to papa Murphy my pizza from papa johns.... hmm funny how that happens.
Ordered online at 8:45pm; website said delivery was available at this location until 9pm. Credit card was CHARGED. Store employee called and said they STOPPED delivering at 8:30pm, and EVEN THOUGH my card was CHARGED, REFUSED to DELIVER me my order. When I requested the employee's name, she refused to give me her name and said she would also NOT let her manager give me her name. I did not raise my voice nor did I at any point use profanity. The 'employee 'said she would not give me her name, BECAUSE i was not being 'nice,' for threatening to file a complaint, with Corporate. Beyond DISAPPOINTED. I'm ONLY sorry I cant give this location ZERO stars. I NEVER write reviews, but it is FRAUD to charge your credit card and NOT deliver what you paid for.
Went to order pizza online which said it would take 30-40 minutes. After waiting 1 1/2 hours, we went into the store only to be rudely told by the female manager that the order hadn't even started and they would "start it now" (very condescendingly). When I asked for a refund, they gave it to me. However, as I was leaving, they rudely said, "Happy Halloween!" Very unprofessional and unacceptable. That manager should be reprimanded at minimum if that is how Papa John's does business. We will NEVER be back!