About McMaster Heating & Air Conditioning, Inc
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
We have been customers of McMaster Heating & Air Conditioning for over 10 years and 5 stars aren’t enough. We chose Ron and his company to replace our HVAC system after extensive research and meeting with several highly rated and qualified dealers from each of the major brands. Ron and McMaster were the clear choice and it’s one of the best decisions we have ever made regarding our home. We continue to use them for yearly maintenance and recommend them at every opportunity. Never a complaint and lots of thank yous for making the referrals - everyone says they’re top-notch and recommends them to others. A big thank you to the entire McMaster team - excellence can be hard to find and they exhibit excellence in spades.
The McMaster team did a great job throughout the entire project of replacing two full HVAC systems. The owner (Ron) provided my quote and was active in multiple back and forth emails to ensure I had all my questions answered before I even committed to the project as I was receiving other quotes. Alexis and Josie gave great support for scheduling and communicated frequently with me about next steps, and the install team led by Jaime showed up and got setup before the scheduled appointment time so they were ready to get to work on time. All of the installers were very friendly, respectful of me and my house, and were clearly experienced and competent. They even resolved an issue that popped up with my existing wiring and thermostat and ensured I was happy with all the work completed. I am very happy with the installation and look forward to continuing to work with McMaster for regular service appointments to maintain the system.
McMaster Heating and Air replaced all our old deteriorated ducting with a larger diameter and improved insulation. This wasn’t easy in our two story house. Although they had to remove some drywall, they replaced the piece greatly minimizing the patchwork needed. We couldn’t be happier. Not only was the new system designed efficiently and installed to the highest standard, but they bagged the old ducting before removing it leaving no mess or needed clean up. Their price was fair, they completed the job in less than a day, and everyone was friendly, personable and very professional. We enthusiastically recommend Mc Master Heating and Air.
I talked to four companies about replacing our near 30 year old heating/cooling system. In those conversations I liked the recommendation by McMaster the most. Their owner, Ron, personally came out to give me an estimate. He came across as personable, sincere and knowledgeable. For the estimate he crawled into my attic for a complete run-through of what my project would need and took the time to thoroughly explain my options in a very clear way. Because we already have existing solar panels, we choose to go with the variable 2-speed heat pump AC with furnace. The team didn’t disappoint. Their assistant manager Alexis is awesome. I had a trip coming up and she made sure everything was scheduled in a timely manner from installation to the HERS test and city inspection. I deeply appreciated her efficiency and kindness. The technicians (Mike, Jorge and Jesus) did an excellent job with the installation. We had to make some adjustments after the installation and they were really quick to send Anthony out to take care of us. I’d like to mention from my experience with them, Ron stands out as a man of integrity who stands by his words and truly cares about his customers. I like the way he does business and his whole team carries that same quality. It was easy to get hold of them and they were always responsive and exuded a caring vibe I really liked. They replaced both our air conditioning and furnace at a fair price. I am glad I choose them to do our project and recommend them highly.
I reached out to get 6 different quotes from 6 different local air conditioning companies and after the first meetings I was quickly able to narrow down my search to just two companies. the bad companies were really bad when compared to the two that were in the running which included McMaster Heating and Air. I decided to try to use both Home Depot and Costco to see if they were a good option and let's just say they were the biggest scammers who almost doubled the rate I received and used high pressure tactic's. I am a seasoned sales person and I would not wan those people anywhere near my mom or grandmother. I was open to using gas or electric and I decided to take a chance on electric vis gas because I had solar and power walls that could keep me going in the event of a power outage. It did require that I added a dedicated 220 in my attic where the furnace was location and they did it without needing to add any wires on the outside of the house (important to me). Installation took just 1-day and they had their whole team working together like a well oiled machine. The quality of the work was impeccable and they were kind and used booties coming in and out of the house. They even brought a wench to get the old air conditioner out so they could put the new one in. I needed to use my neighbors yard to wench it over the wall and zero issues given how well staffed the job was. After everything was installed there were two additional issues they set up for me. Something called a HERS report that is required now in the state of CA where an inspector comes out to make sure that everything was installed properly and the air is blowing within specs and the items that were installed were the ones I paid for. Afterwards they also scheduled the city inspector to come out who was only here for about 30-mins while he confirmed things like the 220 dedicated power in the attic was indeed dedicated power. Lastly they also set up and did the paperwork for me to make sure that I get the remaining rebates back from the government given I selected the higher cost but more efficient electric option. Overall I could not be more impressed with the team, and the owner who talks like Sam Elliott. When I met the owner it pushed me over the opt and I knew that I needed to work with them. He was kind and trusting and assured me that everything was going to be OKI. They were not the cheapest or the most expensive and there pricing was right in the middle. Going to rate them 5 stars and hope I can work with them again.