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Very nice staff. Reasonable pricing. Easy appointment making. Great service: quick, but thorough. I'd give more than 5 stars if possible.
I paid/received an eye exam. I have also gotten eye exams here in the past.Paid extra for the more in depth-look at the back of my eye part. Was told I should try progressive lense. I was reluctant but decided to order a pair. Was told by the doc to give it some time to adjust. I waited a little longer than I should have but I work full time and went in again bc my vision wasn’t corrected far or near as it had been before (I have worn glasses since I was 10 yrs old). I was told I would have to pay for another exam. I didn’t think this was fair bc I was told it would take time to adjust. And paid a lot for the pair of glasses I ordered. The doc became very defensive and rude-shouted out to the sales people to make the prescription stronger. So I ordered and paid for another pair. It’s been almost a year now and I’m still unhappy with my prescription glasses. I called to speak to the office explain to them my experience on schedule another Eye exam. I also asked if there were any other doctors. The woman at the front desk told me if I had only come back within the four months follow up time I could’ve double checked the new prescription. I told her I did come back within four months, but the doctor told me I had waited too long. She then talked to the doctor and called me back and told me I would have to pay for another exam. The problem is no one told me I had a four month follow up time. And I most certainly did come in within that time, but was told I would have to pay for another exam. The woman at the front desk is very kind and understanding but the doctor refuses to correct whatever is mistaken with my prescription and is ignoring the fact I came in within the follow up time. I also work in customer service and understand there are misunderstandings, but this is clearly the doctor being stubborn and not helpful. I would not recommend this eye doctor.
I have been a patient of Dr. Daoud and her team for over 10 years. Extremely efficient staff while also very warm and friendly. I highly recommend.
I only went to Dr. Lydia Daoud because my regular optometrist was on vacation, and I needed a contact lens prescription while visiting home from grad school. I have been to many optometrists since elementary school, including several at Costco, and I have never had such a bad experience. Both Dr. Daoud and her receptionist, Coral, were rude, dismissive, and showed zero respect for patients’ time, comfort, or experience. During my first visit, she interrogated me about why I needed contacts and how many days a week I would wear them. She insisted I wear dailies, even though that makes no sense for my lifestyle and schedule. Instead of listening to my needs and preferences, she treated me as if my choices were wrong. I felt judged, frustrated, and completely dismissed as a patient. Why schedule appointments if you are just going to rush patients out the door? My first visit lasted less than ten minutes, and my follow-up this week was over in under five. A proper optometrist takes the time to check vision with the contacts on to ensure lenses fit and the prescription is accurate. Dr. Daoud did not. At both appointments, she had me try contacts, asked if they were settled in, and immediately rushed me out. I should not have needed a follow-up if she had done her job properly the first time. Instead, my eyes were left uncomfortable and my vision blurry. She gave me several pairs of contacts to try over a few days. Most were Bausch and Lomb, which irritates my eyes, and only one pair was Acuvue, which I can actually tolerate. She did give me one pair with a slightly higher power, but instead of being flexible, she insisted both eyes had the same prescription, even though they do not. I followed her instructions carefully. I wore the contacts during the day and night, tested them in different lighting and environments, and worked on the computer as she suggested. My eyes were still uncomfortable and my vision blurry. Despite all this, she dismissed my feedback and refused to believe me. I understand that sometimes lenses need time to settle or prescriptions need adjustments, but I know my own body best. The doctor cannot feel what my eyes feel or see what I see, yet she completely ignored my experience. To make matters worse, my previous optometrist had written my prescription back in May, and my eyesight was actually worse then. Yet somehow, when I saw Dr. Daoud in October, she gave me a lighter prescription — one that made everything blurry. It’s like Jesus Himself came down and blessed me and made my eyesight better between May and October, because that’s the only explanation for the sudden “miracle” she seemed to think had occurred. Numbers do not lie, and her defensive, dismissive response when I questioned it made it clear she wasn’t willing to acknowledge facts. Her receptionist, Coral, matched her behavior. She was rude, dismissive, and attempted to charge me for a follow-up that should have been covered. There was no explanation, no apology, just attitude. Dr. Daoud is an embarrassment to her school and to the profession. She shows zero bedside manner, zero professionalism, and no respect for patients’ knowledge or comfort. Money is hard to earn, and your eyes are too important to trust to someone like this. Between rushed appointments, incorrect prescriptions, uncomfortable lenses, and dismissive, rude behavior from both the doctor and her staff, this office is not worth your time, money, or energy.
She is an amazing doctor. She explained things very well! I recommend her to anyone who is looking for an awesome eye doctor! She knows her field very well!