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I got the Loco Moco for delivery. It was so savory. It comes with hamburger patties topped with brown gravy and two fresh fried eggs. I got the eggs sunny side up. I love the gooey yolk. It adds more delicious flavor. I also got three huge servings of macaroni salad. That too was flavorful and delicious. The spam Musubi were huge. I would definitely go again and recommend it.
Disgusting food. The chicken and BBQ ribs did not taste right at all—the meat was slimy and clearly not fresh, while the katsu was overly chewy, like the chicken was partially raw. I didn't even eat most of it and ended up wasting $50. When I called to complain, the employee told me that since I ordered online, I couldn't get a refund. Terrible experience all around.
Went last night. Ordered 3 meals for pick up. My meal of half and half bbq chicken and chicken katsu was missing. I called in and asked if I could come back and get my meal since they forgot to give it to us. They said yes. Had to drive all the way back, pick up the order only to realize when I got home it was the incorrect order. I called in and spoke to the manager today and asked if I could just get a refund on just my meal. He said it was too hard to do that and offered a replacement meal. However, not really wanting to go back there and just want a refund on the meal I didnt get. Also keep in mind i also spent time and money on gas driving back and forth. Will not be going back. Please check your meals before you go.
Service was good and polite. Each plate that we ordered offered very generous portions.
I placed my order online in advance and came to the restaurant to pick it up. Despite this, several walk-in customers who arrived after me placed their orders and received their food while I was still waiting. Even worse, the restaurant continued to accept and prioritize walk-in orders while my already-paid online order kept getting delayed. Online ordering should save time, not make customers wait longer than walk-ins. This experience was frustrating and disappointing. I hope the management reviews how they handle online or delivery orders versus walk-in customers.