About Guaranteed Quality Heating and Air
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
I used this company before based on their Google reviews. They sent someone who was relatively informative about my AC and then upsold me on a cleaning. I felt decent enough about the encounter that we called them back a couple of years later. This time I wasn’t home but gave my wife their number. Who they sent spent less than 20 mins total. Quoted my wife $80 over the phone and then didn’t even present change when given $100 bill. They brought along a trainee that was terribly awkward around my wife and then told us our entire HVAC was shot and that just to do the AC would be 20 grand. They also said since the company had recently been sold, she needed to finance this asap to lock in on the price as it would be “skyrocketing” in the next few weeks. She yelped a second opinion. He offered to diagnose for free. Within a half hour he had found our compressor was out. Within an hour he had replaced it. Charged $200. It’s 100’ in Long Beach today. My house is 73’.
My experience was great with Guaranteed Quality Heating & Air. We did a service on our heating and Air-Conditioning in our home. James the manager was very professional on the phone setting up our appointment. Their service charge of $99.00 was reasonable. Filippee or Phil was very professional and very knowledgeable. I highly recommend using Guaranteed Quality Heating & Air. For your Heating and Air Condition needs. Ask for Phil for any service you need. His experience level is over 20 years in Service AC and Heating units.
Top notch work, consistently affordable and always professional. Employees are up front and thorough about what needs to be done to operate your systems safely and efficiently. Just all around great guys. They are 100% family owned and that means something these days. That means you can call and talk to a real person any time of day, Call me old fashioned but I think that's a nice feature.
We are extremely happy with Guaranteed Quality Heating and Air. They replaced our old unit and they were finally able to get rid of the noise from the air return after all these years. Their entire staff from the office manager to the installers were polite, and extremely knowledgeable. The owner was kind and patient. The installers would clean up there work area before leaving every night. The office manager was able to answer all my questions. I highly recommend Guaranteed Quality Heating and Air to anyone looking to replace their old unit. Thank you for your service.
I am taking the time to write this review to caution consumers about deception from this company. On May 22, 2023, Joshua Williams, the technician, came out to inspect our A/C unit and our furnace, a Trane SV80, Model TE50660C2 with a 20-year warranty. Both had been working fine and we just wanted a tune up. Joshua took a photo with his cell phone and simply said that the furnace's heat exchanger has a crack in it and there are burns marks too. He said it leaks carbon monoxide (scare tactic) and the furnace needs to be replaced. This was incorrect. I then called the office and asked for the photo to be emailed to me, which it was. Today, I had another company come out to look at the furnace. They also looked at Guaranteed Quality's photo and made the following evaluation: Your furnace does not have a crack in the heat exchanger. The photo does not show a crack. There is a line above the heat exchanger and that's merely insulation. Your furnace has a 20-year warranty (that means until 2025) and probably has another 10 years beyond that. It appears that Guaranteed Quality Heating and Air used a scare tactic to get us to buy a new furnace (Lennox at $6450.00) when our furnace is fine.