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Knowledge and Experience and trust is what makes Floor Gallery stand out. Floor Gallery offfers a service above and beyond what is expected of them. Helping people choose a new look for their home, is not an easy job but Floor Gallery does it well. Thats why they get repeat business and referrals from their clients.
Marina is amazing. She is very creative and has wonderful ideas. If you really want a particular, look she will search every possible place to find it.
These guys are very fair and accurate at giving estimates. Mark Hamilton, the owner, is very involved with our project and we feel respected and appreciate all the transparency. Louis jr, their project manager is very communicative and reassuring. Working with them was pleasant and easy.
These guys are very good at selling but not reliable at doing the work. While we had so many delays in the work we asked for an explanation or a more accurate estimate of time. We had rented a temporary housing with our two toddlers for $1,500/week during the construction but unfortunately we're keep extending it because of the delay in work. Poor management and lack of responsibility from these guys cost us more than $12,000 in just rent. Not recommend these guys.
I wish I could give a zero star to this shop!! STAY AWAY from these people! Very rude attitude and poor customer service! My husband and I walked to this store on Saturday morning as we were trying to match our living room floor tile with a sample that we had. At first the lady seemed very nice and friendly and asked us about the tile info and timing. Since we were in a very tight schedule, we asked if they could check the availability first thing on Monday morning and she promised that she could do that very early morning around 7 AM since the Sales Manager comes in very early and can get a hold of the order. On Monday morning my husband called them to follow up and they said we will check the stock and get back to you in 20 minutes. She didn't call us back until noon. After so many follow ups they asked us to bring a check for $280 for the material otherwise they will not proceed with the order. My husband asked them if there is any other method if payment like Wire transfer, Venmo, Zelle, ... and they said no! Since we were so busy that day we escalated the issue to the store manager (Rita) and she agreed that it was their fault not to do the paperwork/payment on Saturday. However, for a $280 cheque she called my husband 3 times within 1 hour and mentioned that there is no other method for payment and we have to go in person to deliver the cheque. I'm currently 8 months pregnant and since my husband was in a meeting, I had to drive there for 35 min to deliver the cheque. Once I got there, 2 of the women employees were yelling at me that we did you a favor to process the order with no payment. It was around 2 PM and I told them if you had trust, we could have just bring the cheque when coming to pick up the materials at 4 PM but she insisted that WE NEED THE PAYMENT NOW and it's none of our business that you are pregnant or your husband is busy. (Not sure what they possibly could have done with $280 in that 2 hour window) Besides being very unprofessional when dealing with a new client, I believe these people don't have a sense of human. We had the contractor scheduled to come on Tuesday to install the tiles otherwise I would have never bought from them! ZERO STAR RATING!!!