About Eyeschoice Optometry
Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
Absolutely outstanding experience. From start to finish, everything exceeded my expectations. The staff was incredibly friendly, professional, and attentive. I have farsighted eyes that get tired and dry very easily, so finding the right prescription has always been a challenge, but Dr. Lim was extremely knowledgeable and truly took the time to get everything just right. Since wearing my new glasses and contact lenses, my eye strain has improved dramatically! I’m beyond grateful to have found such a skilled doctor and caring team. Highly, highly recommend this place for anyone looking for top-quality eye care.
Extremely pleased at the this office s services. The Dr was extremely explanatory and detailed during my son's visit. I am definitely changing eye Dr's. Thanks again eyes choice optometry. Job well done
Excellent service and all the staff we're very friendly, helpful and professional! Quick service and glasses arrived quickly for pick up. I will be recommending family and friends here! Thanks again 👍 👍
Hello, I’ve been coming to this location for about three years now, and while the doctor is wonderful and professional, I cannot say the same about the front desk receptionist. I called at 10 AM to order contact lenses and paid upfront over the phone. As usual, I asked for a contact lens trial while I waited for my order to arrive. The receptionist told me she would ask the doctor and get back to me. Since they close at 5:30 PM and it was getting close to 5:00 PM, I decided to follow up. I called at 3:00 PM, and the receptionist told me she still needed to check with the doctor and would call me back in 20 minutes. Two hours passed, and I didn’t hear anything, so I called again. The same receptionist answered, and once again, she said she still needed to ask the doctor. Then she said, “Hold on, let me ask the doctor right now.” It took her less than two minutes to ask, and Dr. Lin, being as amazing as always, gave me a few pairs of trial contacts. I was a bit upset that I had to call multiple times throughout the day to get an answer, especially when it only took her two minutes to check with the doctor. When it was time to pick up my order, I called to let the receptionist know I was running 1 to 2 minutes late and that I really needed my contacts since I was wearing my last pair of trial lenses that Dr. Lin had given me This was on a Friday so they close at 5:30pm. The receptionist told me they would wait until 5:32 PM. However, when I arrived at 5:32 PM, the office was already closed. I truly believe that excellent customer service is what keeps customers loyal, but unfortunately, I don’t feel these receptionists are going the extra mile to ensure customer satisfaction. They are not good representatives of an outstanding doctor like Dr. Lin. I live in Pomona, and yet I’ve been driving all the way to Santa Ana to see this optometrist, but now I will have to look for a new one.
Been going here for 6 years with my family, and I loved the original Dr. and Staff. This new Dr. Lin is awful. Completely unprofessional and rude. I got a very important call during the eye exam where I just needed to write down a name and number and she literally told me to hang up the phone, I told her it would be less than a minute and she told me there are people waiting and that I would need to reschedule. The call was 47 seconds long and she walked out and made me reschedule. Needless to say I will never go back along with my family of 4.