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I hold VW in high regard because I am a huge fan of the cars. I have owned several of them and own a Arteon now which I am thrilled with. Because of that I I also expect a higher standard of service and Capistrano VW delivered. The salesman Alex was professional, polite, compassionate and listened to our requests. More importantly the GSM Kevin was also the same. There was no back and forth from Kevin and Alex with a bunch of unrealistic numbers or sales pitches. They were straight up, honest and explained in detail what was necessary to reach the goal in leasing a vehicle. I truly appreciated that and it made the purchase pleasant, yes I said pleasant! Lol Paul in finance also made it easy to get through it and there was no hard sell on the back end. Thank you! I truly appreciate it and I will buy my next VW through Capistrano VW.
I had a truly great experience at Capistrano Volkswagen. From start to finish, the entire process was smooth and stress-free. Michael B., the sales associate I worked with, was such a pleasure. He made everything incredibly easy and straightforward. There was absolutely no pressure or pushiness at any point — which I really appreciated. I never felt rushed or pressured into purchasing something I wasn’t completely comfortable with. It felt like he genuinely wanted me to make the right decision for me, and that made all the difference. Paul in finance was just as wonderful to work with. He explained everything clearly and made the paperwork process simple and efficient. Honestly, the entire purchase was surprisingly quick, which I did not expect — but it was such a positive surprise. I have absolutely no complaints about working with this dealership. If you’re looking for a smooth, low-pressure car buying experience, I highly recommend Capistrano Volkswagen.
I’ve owned and driven Volkswagen vehicles since I first had my license. I’ve done business with multiple VW dealerships in Southern CA and Capistrano VW blew me away with how easy, friendly, and professional the whole team was. The process was smooth and quick. They answered all of my questions and provided support when there were any issues. This dealership was a little out of our way, but I would highly recommend coming here. Thanks for such a great experience!
I brought my Jetta to Capistrano Volkswagen for its 50,000-mile service, which should have been covered under the Volkswagen Care scheduled maintenance plan I purchased when I bought the car in 2022. At check-in, the service advisor informed me that my plan had expired, oddly, that same day and that the 50,000-mile service would not be covered. He told me that if I had come in the day before, it would have been paid for. This made no sense to me, as my car is about 3 1/2 years old and had fewer than 51,000 miles. When I asked what the parameters were for the expiration date, he couldn't explain. I chose to proceed with just an oil change and paid $160 out of pocket (the covered service I was supposed to receive would have been around $400). While waiting at home, I reviewed my contract and confirmed that the plan does not expire until 5 years and 3 months or 56,000 miles, whichever occurs first -- meaning it should still have been valid. When the advisor called to say my car was ready, I raised the discrepancy. He told me that in their system, both the 40,000-mile AND 50,000-mile services showed the same expiration date -- that day -- which is clearly an error. The 40,000 mile is supposed to expire after four years. When I asked how to escalate the issue, I was told to contact Volkswagen Customer Care. I spent over an hour and a half with "Customer Care", only to be given a series of incorrect explanations for why the plan had supposedly expired -- all of which I was able to disprove. The representative refused to acknowledge that the expiration date in their system was wrong and would not escalate the case (she said it would just be denied). Her final claim was that I had already used my 50,000-mile service one week after my 40,000-mile service last year (which makes absolutely no sense). In reality, I had to bring my car in twice for the 40,000-mile service (at VW Long Beach) because a part had to be ordered. I never received the 50,000-mile service. There is no accountability. The dealership directs you to Customer Care, and Customer Care directs you back to the dealership. Meanwhile, I was pushed to purchase this maintenance plan upfront as part of a contract (at VW Long Beach), and now Volkswagen is refusing to honor it. To make matters worse, after completing the oil change, Capistrano Volkswagen sent me a list of nearly $3,000 in "critical" recommended services. This is on a vehicle that has been meticulously maintained and has recently had items like an alignment already completed. Labeling thousands of dollars in add-ons as "critical" under these circumstances feels exaggerated at best and deliberately misleading at worst. How is a customer supposed to trust what their car actually needs when everything is presented as urgent and essential -- even when it clearly isn't? After the contract issue and then this aggressive upsell list, the entire experience left me feeling scammed rather than serviced. Two stars only because the service advisor himself was kind, patient, and professional. Unfortunately, the larger system behind him was not. TL;DR If you buy a VW, skip the Volkswagen Care scheduled maintenance plan, as they won't honor it anyway.
I’ve been to a few dealerships over the past months, and this one had the best service by far! Most salespeople won’t even respond properly over email or text — they just tell you to come in before talking about cars or pricing. Nick was awesome! He helped me find the right vehicle, got me pre-approved through email, and made the whole process super easy. When I came to the dealership, he made sure I checked out the car to be sure it was what I wanted. Michael showed me around the vehicle, and Paul helped me with the financing part. Everything went smoothly — I was in and out in about an hour! Overall, amazing service from everyone. Definitely recommend this place! 🚗👏