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Honestly the best buying experience I have had to this date! Everyone was so helpful, patient and kind. Something we have not really gotten over the years at previous dealerships. I definitely made the right decision! A big kudos to Julio! He helped us get out of our previous vehicle with an ease and was extremely knowledgeable with all the features that came with our Tiguan. Thank you again, Julio!
Received excellent service from the first day I walked into this dealership! Was greeted by friendly staff! Was recommended to shop here by my neighbor & am so thankful I came in to shop for my new car. Terry Converse very helpful excellent sales person helped me till the end when finally purchased car here! Appreciate all the calls and info I was sent by Terry and Gary who I first spoke with before heading in. LOVE my "new" used certified 2021 Volkswagen Atlas SE it is beautiful and fully loaded. I am enjoying all the features! I received a car that was beyond what i was looking for met all i wanted in a car! I will definitely send friends & family here for new & used car needs. This dealer sells top quality certified used cars. I found no other dealer with cars that had this quality of used low miles and prices. Also the purchasing was easy online app and quick signing at finally purchase in and out with new car. Thank you! Also appreciate the phone calls thanking me for purchasing car here means a lot that Gary took the time to call.
I have been a Capistrano VW customer since the 90's when Drew Pearson ran the service dept. He was an amazing ambassador for the brand and created a positive customer experience. Fred Evans is cut from the same cloth and goes out of his way to listen to a customer, summarizes in a manner that translates to the techs, gives honest and straightforward information, then follows up with you to make the job has been done to your satisfaction. Simply put, he cares and it shows. He sets the standard in my opinion and is a valuable asset to the brand.
This was the easiest and nicest experience I have ever had buying a car. The staff was amazing and everyone I spoke to really seemed to care that I had a good experience. I was never bothered with unwanted phone calls after I first inquired, I live about 80 miles away and they made the buying process as easy as could be. They even delivered the vehicle to my home. I never leave reviews but this experience was too good not tell others about.
Amazing customer service from Nick, one of the sales managers! He was so relax, friendly, kind and attentive and even brought out water and tea to my car as I waited. Highly recommend!