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Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.
By far the best car customer service I’ve ever had! Julio picked me up from the train station & processed everything so efficiently & easily! He pointed me in the right direction for car insurance, had his manager expedite the paperwork & organized a colleague to again pick me up from the train to collect my car! Alex skillfully organized Buddy to thoroughly go through everything I needed! Everyone was extremely professional, knowledgeable, friendly & my car is spotless, full of power & I couldn’t have asked for a better experience!
I recently visited the Mazda and VW dealerships in search of a new car for my fiance. Our experience completely changed when we met Chuck. He went above and beyond to assist us, providing the best service we have ever received at a car dealership. Chuck's friendly and outgoing personality made us feel comfortable and valued as customers. His knowledge and willingness to help us find the perfect car were truly remarkable. Chuck's exceptional service not only impressed us but also made us want to buy every car from him! Although we haven't made a final decision on the car yet, if we choose a VW, we will definitely return to visit Chuck. I highly recommend anyone in the market for a new car to ask for Chuck. His professionalism, friendliness, and dedication to customer satisfaction truly set him apart. Thank you, Chuck, for your outstanding assistance. You made our car shopping experience enjoyable and stress-free. We appreciate your help and look forward to potentially working with you again in the future!
Rating: ⭐️ (if I could give zero stars, I would) I had an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswagen America myself, and only then did Capo follow up with the necessary repairs. Additionally, Capo Volkswagen failed to complete the DMV documents and did not process the Volkswagen America lease buyback properly. The “smileage guarantee” they advertised turned out to be untrue. Dealing with Capo Volkswagen has required an immense amount of effort on my part. It’s been over three months, and despite my attempts to resolve these issues, they have not made any corrections. I’ve filed complaints with both Volkswagen America and the California DMV, but Capo Volkswagen has not responded to any of my concerns. This has been the worst buying experience I’ve ever had, and I would not recommend this dealership to anyone.
Really enjoyed the whole experience. Buddy is a very helpful, positive and cheerful salesman. I was shocked how fast we got in and out, and I actually got a great deal. I would personally recommend Capistrano VW over Irvine and the others. It's a hidden gem. I'm definitely a VW guy from here on out.
I had a super easy experience leasing my new vehicle here. Edward was an extremely knowledgeable and helpful salesperson, and he didn’t make me feel pressured to purchase a vehicle. The finance department was quick and easy and again a low pressure experience. No upsells. Would definitely purchase or lease another vehicle from this dealer.