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Continuously a horrible experience. I tried to give them the benefit of a doubt but every time something came up. From having to wait hours to be seen. To being left to wait an hour half way through service for the doctor to attend an emergency. To the doctor being rude. To them trying to force unnecessary services on me prior to even being seen. Upon arrival they gave me a paper to sign. I noticed this occured every visit. The paper has same 3 things listed. I had to ask what the charges where for because they don't say anything they just want you to sign upon arriving. She later explained it was for cleaning, laser treatment and floride umm but why? Everyone automatically needs this for $176. I wonder how many have been scammed by this technique. I had to ask them just for what my insurance covered. My daughter had same experience went elsewhere and was told laser was not needed. She ended up paying out of pocket elsewhere because she had a cleaning and started it was a half ass job. My "deep" cleaning was horrible. My teeth did not feel clean and they missed my back molars. Don't waste your time. They just care about money.
My experience is reflected in two parts. First my appointment was for 2:30. I arrived at 2:10 in order to fill out the necessary forms. I waited until 3:40 before I was acknowledged and taken in for X-rays and a series of tests and examination by Dr. Tran. The examination by Dr Tran and his team was thorough and offered me two options and cost. I was extremely impressed and pleased with Dr. Tran and his team not the long wait. My next appointment is in two weeks.
I can’t say enough good things about this dental office! Mona, the office manager, is such a gem — she made everything so easy and went out of her way to make sure I was taken care of. Dr. Tran is absolutely wonderful! He’s so kind, patient, and gentle — you can really tell he cares about his patients. He took the time to explain everything and made the whole experience so comfortable (and even enjoyable, which says a lot for a dental visit!). I’ll definitely be coming back and recommending them to everyone I know!
From the min I walked in I was greeted by two professional young ladies That made me feel comfortable being there even though I love this organization nobody likes to go to the dentist lol. I didn’t have a long wait and I was taken back to get my x-rays and then to see the dentist with his assistant. They handled me perfectly and professionally. I will keep coming back to this place thank you.
I rarely write reviews, but this experience truly shocked me. As someone who worked as a dentist for 25 years overseas, I know how much patient respect and time management matter. At this office, neither existed. Patients were visibly upset, some waiting over an hour without updates. We had a scheduled appointment, yet after 90 minutes, we were still waiting. When I asked about it, the receptionist arrogantly replied, “If you don’t want to wait, I can reschedule you.” That response alone says everything about how this office treats people.