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Christine is a rockstar, after checking me in I booked the most basic room and asked her for a location of the hotel that was quiet she went above and beyond my expectation and upgraded me to a pool and harbor view. I was originally going to stay for a week but surprise my mom for her birthday and left four nights early. I talked to Christine again and asked her if there's any way for a refund even though I booked it from a third party site. She gave me all the info I needed to acquire the refund:) I know they're going to bulldoze this hotel down and put up a bougie boutique hotel I hope that they will keep Christine and turn her into a manager for that hotel her customer service is what is expected but again she went far above my expectations:) regarding the hotel the rooms are clean but older furniture but comfortable. The hallways do have some stains but still clean. If you do get a room over the pool just know that sound will flow straight up especially with kids below if you want an absolute quiet experience I would get away from the pool or just close your patio door but California in the winter time and the weather was so beautiful I had to have the door wide open:) there was a nice hard shut off I think around 10:00 p.m. closing of the pool and then everything was very peaceful and quiet after that. Great location to walk your dog down by the boats walk to dinner walk to heritage Park and the other park across the street. Walk down to doheny Beach go surf doheni Beach. There is a fee for parking so do beware of that and that fee is per night. You can always ask for them to comp it. I've been on a road trip for 4 months going hotel to hotel Airbnb to Airbnb and in my travels I've asked for things and I've received only because I've asked. The worst thing they can say is no. Would I stay here again probably not, and the only reason I'm saying that is because I'd rather choose a different location something a little bit more bougier. But overall for the area it's clean, great staff, great breakfast meaning free food doesn't mean it's healthy and I got a great rate. Also the location is super safe and the facility is pet friendly but there is a pet fee.
Stayed for 65th anniversary with our caregiver. No room provisions for 3 people, no phone, no info, tv didn’t work sometimes, key didn’t work sometimes, one coffee cup for 3 people, 2 towels, parking was $30 for 2 days, maid never refreshed room. They put two 80 year old people & 70 year old … one with wheelchair at the farthest end of hotel with lots of walking. Won’t stay here again. Plus they are tearing up all the cute shops & eating places which we had looked forward to.
The rooms are a little run down and could definitely use some updating. Although I think the mattresses have been changes out in the last 2 years. They do allow dogs for a fee, which is a nice bonus. Breakfast is lacking. Just waffles, bagel, toast and muffins. No fruit or juice. Coffee was decent. The room keys are SUPER sensitive. Ours got next to a phone for 30 seconds and were both de-magnetized, causing a trip to the front desk and waiting in line for new ones. Once we got the new ones, we had to put the key in 3 times before the door would open. The light would go green the first 2 times, but the door wouldn't release until the third attempt.
I am really pleased with my experience at this hotel. I’ve stayed here one or twice before. This was best service I’ve had here. Aris was so friendly & informative! Very knowledgeable, and my interaction with him was the same you would get at a five star hotel. We travel alot but this was a last minute staycation for us. He showed great management skills to the point where I’d like him to be hired where I work where we are currently short staffed. This hotel is lucky to have him and I’ll probably be back due to this last experience. Thank you again Aris!!
Its a little dated but its charming! My favorite spot to stay. The marina area is under a remodel. I cant wait to see the changes. The employees here are amazing.