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Service was good and polite. Each plate that we ordered offered very generous portions.
Good food. Significantly more expensive than other locations I've been to (LA locations have plates/combos for 3-4$ less). McDonald's style order kiosk too. Don't think this is competitively priced for the type of food. Wouldn't come back to this location. Food took like 20 minutes when there were maybe 3 other people in the restaurant.
Katsu chicken was great. Enjoyed the meal. The rice and katsu sauce need work. Staff were friendly, store was clean and the service was quick.
I have been going here for about 2-3 years. Everytime I go I remember why I don’t return for a while, the whole restaurant and more specifically the fountain drink area / register smells so disgusting like an open sewer line or like dirty discusting mop water has been setting underneath the cash register since the place open. I don’t understand it makes me want to not order but I’m hungry so I do, the atual restaurant doesn’t look filthy but smells horrendous. What the F is that smell?! If it continues to smell next time I come in ima call the city and they can figure it.
I had an absolutely terrible experience at L&L Hawaiian Barbecue when attempting to pick up my own online order. I placed my order through DoorDash for personal pickup, not as a driver, yet the rude and incompetent employee at the counter—a woman with clownish makeup—treated me like a delivery driver, demanding a confirmation code that I was never provided. I clearly stated that I was not a driver and was simply picking up my dinner, yet she interrogated me like I was trying to steal food. To make matters worse, the restaurant had messaged me over 20 minutes earlier that my order was ready, but when I arrived, they claimed it wasn’t and still demanded this so-called confirmation code. Unacceptable. If you’re going to require confirmation codes, train your staff to politely communicate that ahead of time, not waste customers’ time with unnecessary hostility. This was horrible service, and I won’t be coming back. Get rid of employees who don’t know how to treat paying customers with basic respect.